I get up every morning to bring people together to solve problems big and small (but preferably big). I typically do this by helping large, cross-functional teams understand, design, and deliver human-centred responses to complex needs.

Most recently I've been building out the consulting, facilitation, and training practices for corporate offerings at Simply Designed.

Prior to that, I established and led the Experience Strategy practice at SVB, running strategic initiatives with partners across the company to uncover unmet client and employee needs to inform delivery of digital and in-person experiences.

As Director of Data Experience Design at Capital One, I built a thriving team of designers, researchers and strategists who are transforming how over 18,000 employees experience big data every day to solve critical problems in service of more personalized customer experiences and a better-managed business.

I’ve also nurtured service and experience design practices at scale, as part of the fantastic community of designers that evolved from Adaptive Path into Capital One’s Experience Design team, by helping teams adopt new ways of working, helping leaders re-organize around experience, developing and delivering trainings to over a thousand students and counting across North America, and speaking at both internal and public conferences and events.

If anything you've seen here has piqued your interest, or if you'd just like to talk about cycling, cities, pottery, making bread, plant-based diets, DIY, interfaces, the future...
I'd love to chat!

Here are the best ways to reach me:

You can also grab a copy of my résumé.